POLICIES

Hours of Operation
Monday: 9am-5pm
Tuesday: 9am-5pm
Wednesday: 9am-7pm
Thursday: 9am-8pm
Friday: 9am-8pm
Saturday: 9am-6pm
Sunday: 10am-6pm Appointment Only

dylan keith caters to our clients needs, therefore appointments requested before or after business hours will be granted upon request and approval.

all prices are subject to change without notice. some services are available only by reservation or ability.

dylan keith is not responsible for any lost or damaged goods. it is a good idea to remove all earrings and use the smocks that are provided to ensure that nothing gets damaged.

dylan keith is a team. please feel comfortable trying different stylists within the salon. we Believe this is important to not only find the right fit but also to try something new.

dylan keith salon & spa reserve the right to refuse service.

OUR MISSION

Dylan Keith offers clients the highest level of service, always providing continuing education for professional hair designs. We want our salon and education center to be inspiring to the client and staff. At Dylan Keith we believe in the importance of a team. We are passionate about what we do and will always strive to deliver exceptional service.

Single Process Policy
- A single process service does not include additional color to pull through the color to the ends of the hair. please speak with your colorist and a color pull through will be applied for an additional fee of $25

blow dry policy
- clients will receive a complimentary 10 minute finishing blow out with all services. if a client wishes for a full professional blow dry after a service than that will need to be booked accordingly, and will receive the professional blow-dry for an additional fee (If a hot iron straightening service is to be required, the client will receive an additional fee of $15)

To cancel or reschedule
- please be on time for your appointment to ensure full services, as we may have to reschedule your appointment if you are excessively late. We request 24 hours advance notice should cancellation become necessary.

method of payment
- dylan keith accepts: visa, masterCard, cash and checks. we do not give cash back on credit card sales.

gratuities
- Gratuity is customary for a good service and always left to the discretion of our clients. please be aware that gratuities cannot be charged to your credit card.

return policy on retail
- we do not accept returns on opened products. at dylan keith we work with our clients during their service to guarantee that the client leaves with the right tools.

Service guarantee
- we take great pride in the services that we provide, we guarantee our work. if For any reason you are unsatisfied with your service, please call us within 3 days of your last Appointment and we will be happy to schedule a new appointment at no charge.

gift cards
- gift cards and gift receipts are non-Refundable