POLICIES
Late Night Appointments
Our policy regarding late-night appointments (after 7:00pm) entails an additional fee. Appointments scheduled after regular business hours necessitate a deposit. Please note that availability for such appointments is not guaranteed and is allocated on a first-come, first-served basis.

Single Process Policy
A single process service does not include additional color to pull through the color to the 
ends of the hair. Please speak with your colorist and a color pull through will be applied for
an additional fee.

Blow Dry Policy
Clients will receive a complimentary 10 minute finishing Blow Out out with all services. 
If a client wishes for a full professional Blow Dry after a service than that will need to be 
booked accordingly and will receive the professional Blow Dry for an additional fee. 
(If a hot iron straightening service is to be required, the client will receive an additional 
fee)

Cancellation & Rescheduling Policy
We understand that due to your busy schedule you may have to cancel or change an appointment with us. 

In order to respect the time of both our guests and our staff, we simply ask that you notify us of a cancellation or rescheduling at least 24 hours prior to the appointment. Upon cancelling less than 24 hours prior to the appointment, you may be asked to pay 50% of scheduled services.

Late Policy
In the event you are running late for your appointment, please call us and we will do our best to accommodate your tardiness. Depending on the circumstance, you may be asked to forgo parts of your service or to reschedule your service all together. This is to ensure our stylists will remain on time for the rest of their guests on their schedules.

Silent Appointments
What is a silent service in a salon? The option of a silent appointment gives you permission, essentially, to say, "I'm going to do my self care, I'm going to go to my appointment, and I don't have to worry about the rest of it. I can just sit there, read a book, do a crossword puzzle, close my eyes, just relax, and that's it."

Please let us know at time of booking that you would like a silent appointment.

Method of Payment
Dylan Keith Accepts: Venmo, Visa, MasterCard, cash and checks. We do not give cash back on 
credit card sales.

Gratuities
Gratuity is customary for a good service and always left to the discretion of our clients. 
Please be aware that gratuities cannot be charged to your credit card.

Return Policy On Retail
We do not accept returns on opened products. At Dylan Keith we work with our clients 
during their service to guarantee that the client leaves with the right tools.

Service Guarantee
We take great pride in the services that we provide, we guarantee our work. If for any
reason you are unsatisfied with your service, please call us within 48 hours of your last
appointment and we will be happy to schedule a new appointment at no charge.

Gift Cards
Gift Cards and Gift Receipts are non-refundable.

Dylan Keith caters to our clients needs, therefore appointments requested before or after 
business hours will be granted upon request and approval.

All prices are subject to change without notice. Some services are available only by reservation
or ability. All prices are subject to change as all stylists are independent.

Dylan Keith is not responsible for any lost or damaged goods. It is a good idea to remove all
earrings and use smocks that are provided to ensure that nothing gets damaged.

Dylan Keith is a team. Please feel comfortable trying different stylists within the salon. We believe
this is important to not only find the right fit, but also try something new.

Dylan Keith Salon & Spa reserves the right to refuse service.

Our Mission
Dylan Keith offers clients the highest level of service, always providing continuing education for
professional hair designs. We want our salon and education center to be inspiring to the client
and staff. At Dylan Keith we believe in the importance of a team. We are passionate about what
we do and will always strive to deliver exceptional service.
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